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The Future of Banking: A Financial Concierge for Everyone

White Paper Published By: Group M_IBM Q4'19
Group M_IBM Q4'19
Published:  Sep 27, 2019
Type:  White Paper
Length:  19 pages

Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Will this trend continue? To predict the future letís first review how we got here.



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