business communication

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Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: Group M_IBM Q2'19     Published Date: Apr 01, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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Group M_IBM Q2'19
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
The business landscape is changing fast. That much is obvious. Business models are being disrupted, industry mainstays unseated and old certainties upended on a near-daily basis. Technology is unlocking new possibilities. But it’s also creating new expectations - especially at work. By 2020, Gen Y will make up 35% of the workforce. This generation has grown up with open communication platforms like Facebook and Instagram. Now, they’re bringing that same expectation of openness to work. Download this report to uncover why understanding what Gen Y want in a job, as well as an employer, is key to future-proofing businesses.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
"Campbell’s is more connected than we've ever been. We've seen a complete transformation in just 9 months. I think it's because Workplace has tools that people can use whenever and wherever they are.” Kristin Ennis, Senior Manager, Communications Download this case study to find out how Workplace by Facebook helped to improve the business with smarter communication, better collaboration and a re-imagined company culture.
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Workplace by Facebook
Published By: Avaya     Published Date: Jul 18, 2018
Digital Transformation: Insight into Getting it Right, is new research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises and consumers to help brands plan and improve digital transformation, specifically through the modernisation of business communications infrastructure. Because business communications technology is at the heart of digital transformation.
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Avaya
Published By: Citrix     Published Date: Jun 03, 2015
Download this paper now to discover ten ways to grow your business with webinars.
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weinars, use webinars to grow your business, how to grow your business, customer interaction, share information, communication, tips for using webinars
    
Citrix
Published By: Polycom     Published Date: May 27, 2010
This informative guide features 10 business people making their voices heard. Each person showcased in the guide raises a key challenge they face in business communications, such as lowering TCO, managing complex technology, and scalability.
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polycom, hosted voip, tco, business communication, voice over ip, video conferencing system, hd voice
    
Polycom
Published By: uberVU via HootSuite     Published Date: Jan 17, 2014
The incredible reach of social media can be used to nurture business relationships and nourish invaluable customer relationships. But without an enterprise-wide security strategy, your organization is susceptible to a variety of internal and external threats, including account hijackings, malware and employee errors that can lead to brand and communication crises.
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social media, social media management, enterprise, global, security, threats, permissions, hootsuite
    
uberVU via HootSuite
Published By: Polycom     Published Date: Jul 30, 2014
In this MarketScope report, Gartner evaluated seven group video conferencing vendors on business model, customer experience, market responsiveness and track record, marketing execution, product strategy, and overall viability. They conclude that the introduction of personal and mobile endpoints is dramatically reshaping the landscape for group video collaboration, and that IT leaders should align their video portfolios for maximum utilization and strategic fit with their related investments in collaboration and unified communications.
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marketscope, group video, system, business model, customer experience, marketing execution, market responsiveness, viability, communication, leaders, video, video portfolios
    
Polycom
Published By: Actiance, Inc.     Published Date: Jan 15, 2015
Government and public sector agencies are just beginning to realize how social networks can improve business results. With access to real-time communication, collaboration, and social networking platforms, agencies can improve internal process efficiencies that help them provide better services to their constituents. But first, these agencies have to consider regulatory requirements like the Freedom of Information Act (FOIA) which require compliant use of these networks and the content people create on them. Read this paper to gain an understanding of: What the regulatory landscape of the public sector looks like What concerns you should be aware of from a legal perspective
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electronic communications, public sector, social networking platforms, compliance, real-time communication
    
Actiance, Inc.
Published By: NetApp     Published Date: Mar 06, 2018
Gartner Report: Competitive Landscape for Hyperconverged Integrated Systems. Accelerate business outcomes and achieve growth with hyperconverged integrated systems (HCIS). Key findings: As the hyperconverged integrated system (HCIS) market has matured in the past two years, some smaller providers without sufficient bases, technical resources and cash to survive on their own have exited the market." • "HCIS-only providers that have a sustainable sales advantage based on effective communication of technical strengths that can deliver superior cost savings or performance advantages are most likely to remain viable as the market continues to grow." • "HCIS providers without compelling value propositions to differentiate their offerings against other HCIS solutions are unlikely to survive the increasing competitive pressure that is appearing in the market."
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Avaya     Published Date: Mar 04, 2016
Discover the value of right-sizing IP telephony The Tolly Group crunched the numbers on Avaya IP Office Platform, Cisco Systems Business Edition and ShoreTel Unified Communications Platform to evaluate the Total Cost of Ownership (TCO) for midsized businesses with each solution. See what they found in this report >
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communication, reporting, network management
    
Avaya
Published By: Avaya     Published Date: Mar 04, 2016
Seize emerging communications opportunities Analyst Dave Michels writes that midsized businesses have opportunities as unique as their challenges, specifically in the communications space where full-stack solutions have created optimization potential. Read the report to learn more >
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communication, reporting, network management, best practices
    
Avaya
Published By: Avaya     Published Date: Mar 04, 2016
Engage everywhere to improve everywhere Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital revolution is impacting midsize businesses >
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technology, business optimization, communications, engagement management
    
Avaya
Published By: Avaya     Published Date: Mar 10, 2016
This research set out to investigate opinions among IT professionals around the world about SDN technology and its future in their organisation. It explores the network problems companies experience and their expectations of SDN to solve them. It also looks at the current adoption status for SDN and what is holding companies back from adoption.
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technology, business optimization, communications, information technology, reports
    
Avaya
Published By: Vonage Business     Published Date: Jan 19, 2018
A new study by IDC, commissioned by Vonage, shows that businesses with best-in-class communication platforms have improved revenue, profitability & more. How does your company stack up compared to others in your industry? Get the whitepaper now to find out.
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strategic, platform, system, integration, customer, business, communications
    
Vonage Business
Published By: Vonage Business     Published Date: Jan 19, 2018
In the digital era, the customer experience is the new battleground for differentiation. Businesses must make digital interactions personal and contextually relevant with every interaction to thrive and meet today’s consumer’s expectations. Cloud-based unified communications, integrated business applications, and CPaaS is the winning combination to enable contextual communications across the customer value chain. Download the whitepaper.
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digital, transformation, communications, value chain, customer, applications, vonage
    
Vonage Business
Published By: Mitel     Published Date: Jun 29, 2016
It's no secret that mobile technology has revolutionized the way consumers conduct their lives. Mobile technology has become ubiquitous, influencing the business workplace and workforce. Last year, IDC predicted that 75% of the US and nearly 40% of the global workforce would be mobile and signs indicate that the rate of mobile growth is only being accelerated by the advancement of cloud technology, improved security, and more reliable network access.
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mitel, workplace, mobile technology, idc, business communications
    
Mitel
Published By: Mitel     Published Date: Dec 20, 2016
In a world of seamless communications and collaboration, the connected mobile enterprise has the full context of its business processes with fluid and natural communications that permeate the entire workplace
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Mitel
Published By: Mitel     Published Date: Dec 20, 2016
With unified communications and collaboration (UCC), you can address these challenges by helping people to connect more efficiently and intuitively. You can use UCC to bring together multiple forms of communications, like voice, video and data services, and software applications into a single environment, making it easier to connect. Business processes improve as a result.
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mitel, business communications, ucc, voice, video
    
Mitel
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: VMware     Published Date: May 10, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration. Yet for all its promise, Office 365 poses a meaningful adoption and security challenges for the IT organization. Download this whitepaper to discover how VMware Workspace ONE™ brings together the power of VMware AirWatch® and VMware Identity Manager™ to accelerate and secure Office 365 deployments.
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VMware
Published By: Avaya     Published Date: Mar 15, 2019
Digital Transformation: Insight into Getting it Right, is research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises and consumers to help brands plan and improve digital transformation, specifically through the modernization of business communications infrastructure. Because business communications technology is at the heart of digital transformation.
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Avaya
Published By: Avaya     Published Date: Mar 22, 2019
Infusing communications into business processes is not a simple task, as legacy deployment models for unified communications and the contact center are far too rigid to offer the required agility for digital organizations. To achieve success in the digital era, businesses must evolve their communications to a cloud delivery model. Dive into this white paper from ZK Research to discover the best path forward on your cloud transformation journey.
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Avaya
Published By: Avaya     Published Date: Nov 07, 2018
Digital Transformation: Insight into Getting it Right, is new research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises and consumers to help brands plan and improve digital transformation, specifically through the modernisation of business communications infrastructure. Explore why business communications technology needs to be at the heart of your digital transformation journey.
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Avaya
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