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Published By: MediaPass     Published Date: Apr 02, 2013
Read this paper to understand 3 sudden industry shifts that affect your site’s ability to survive in a changing landscape.
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MediaPass
Published By: Zendesk     Published Date: Jan 04, 2019
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM. Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes. Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
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Zendesk
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jan 24, 2019
All native and ‘transitioning’ media companies are focusing heavily on content to save existing businesses, or building new business models, or both. Television broadcasters, wary of the growing cord-cutting, are spending large sums on premium content. In 2017, the top four media companies spent more than USD 34 billion on original and acquired non-sports programming. Pure-play OTT providers have, on the other hand, bet big on content to shore up on subscribers. Netflix alone spent more than USD 6 billion on content last year, while spend was USD 7 billion for Amazon and Hulu combined. Transitioning media companies, such as telecom and technology companies that are moving towards being a media company, are also allocating sizable funds for content in their quest to explore supplementary businesses, by boosting customer engagement on their platforms. Apple and Facebook have started creating their own original content, and spend is only going to expand further.
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Larsen & Toubro Infotech(LTI)
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jan 24, 2019
A leading US-based broadcasting and publishing firm, with a market value of $17 Bn plus, creates, acquires and distributes entertainment content to global consumers over diverse platforms. The Company owns iconic media brands and has the viewership base amongst the US cable networks. The Broadcaster wanted to gain deeper insights into audience viewership patterns, advertisement impressions and sales data, in order to streamline the management of its advertisement deals. LTI's ADAPT (AD Sales Audience Prediction and tracking) solution optimized allocation, management, tracking and maintenance of advertisement air time to substantial increase in Marketing ROI.
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Larsen & Toubro Infotech(LTI)
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. The diversity and bureaucratic nature of government agencies have complicated communication for decades. But today digital technologies offer a path to connectivity and information sharing that could help break the gridlock. Innovative mobile and field force automation (FFA) technologies are helping state and federal government agencies break down the walls that hindered cooperation and decision making between offices and field personnel. This document is designed to help ensure that your mobile device platform selection and processes provide the power, reliability, and flexibility you need to achieve your mission — in the office, in the field, or ten flights up in the air.
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Fujitsu America, Inc.
Published By: Genesys     Published Date: Feb 12, 2019
Wie werden wir in 7 Jahren mit Unternehmen kommunizieren? Gemeinsam mit seinen Partnern Genesys und IBM hat der der 2b AHEAD ThinkTank mit „Kundendialog 2025 – Der Dialog zwischen intelligenten Systemen“ eine wissenschaftliche Studie dazu veröffentlicht. Sie untersucht den Wandel im Kommunkationsverhalten von Kunden und arbeitet Strategien zur Vorbereitung auf gravierende Veränderungen im Bereich des Kundendialogs heraus.
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Genesys
Published By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Organization: Arup Headquarters: London, England Users: 13,500 Objective: Global professional services firm, Arup, moved from Cisco Cloud Web Security (CWS) to Cisco Umbrella. By implementing a secure internet gateway in conjunction with nextgen endpoint security, Arup secured access to the internet wherever users go, reduced its exposure to malware and improved the ability to detect, respond and remediate when necessary. Solution: Cisco Umbrella, Cisco Umbrella Investigate & Cisco AMP for Endpoints Impact: • Substantially reduced administrative time • Accelerated response and remediation process • Increased performance of cloud applications • Reduced time to investigate
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Cisco Umbrella EMEA
Published By: MobileIron     Published Date: Feb 14, 2019
What if you could protect your company from data loss before a mobile attack occurs? The reality is that mobile threats are everywhere and the risks are escalating. But in the world of modern work, how can IT protect mobile devices while allowing users easy access to corporate data on a device of their choice anytime, anywhere? Watch this webinar on demand to learn how mobile threat defense is reducing risks amongst some of the largest mobility programs in the world. We will reveal: -How mobile attacks are targeting corporate data, bypassing traditional IT defenses -Why threat detection and remediation protects your data, without disrupting user productivity -Why mobile threat detection is an essential component of a layered defense architecture With one app, MobileIron Threat Defense delivers unparalleled mobile threat detection and remediation on-device without network connectivity required, and no need for users to take any action.
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MobileIron
Published By: MobileIron     Published Date: Feb 14, 2019
Use Case Demo: -Threat detected and device quarantined -All UEM-provisioned managed apps and their content removed -All apps and content restored after threat is remediated
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MobileIron
Published By: MobileIron     Published Date: Feb 14, 2019
Use Case Demo - How a Man-in-the-Middle attack is detected and remediated
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MobileIron
Published By: MobileIron     Published Date: Feb 12, 2019
Mobile solutions can be insecure and risk-prone. With MobileIron Threat Defense, healthcare organizations can immediately determine if a user’s mobile device is compromised, if any network attacks are occurring, and if malicious apps are installed on the device.
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MobileIron
Published By: MobileIron     Published Date: Feb 12, 2019
The types of threats targeting enterprises are vastly different than they were just a couple of decades ago. This paper examines some current mobile threat defense approaches to help organizations understand where traditional solutions may fall short — and how machine learning-based threat defense can expand upon those capabilities by providing immediate, on-device protection against mobile attacks.
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MobileIron
Published By: Genesys     Published Date: Feb 08, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you don’t have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti è un’attività impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio lì dove si trovano? In un mondo dai contorni sempre più digitali è fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attività di engagement del cliente Perché è arrivato il momento di adottare una soluzione di cloud contact center all-in-one
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Genesys
Published By: Google Apigee     Published Date: Feb 05, 2019
In our 26-criterion evaluation of API management solutions providers, we identified the 15 most significant ones — Axway, CA Technologies, Google, IBM, Microsoft, MuleSoft, Oracle, Red Hat, Rogue Wave Software, Sensedia, Software AG, TIBCO Software, Torry Harris Business Solutions, Tyk Technologies, and WSO2 — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.
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Google Apigee
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Teachers have always experimented with new technology and how it can be integrated to augment the lessons and content given to students. Classroom sets of books afforded teachers the opportunity to give homework, movie projectors and televisions offered an opportunity to display new content, and calculators transformed computational mathematics. Augmented and virtual reality are new tools that can transition pedagogy to include new materials and content. Students can travel to historical landmarks, world heritage sites, and past events from the safety of their classroom. Books can be scanned to reveal videos and three-dimensional content identified by the teacher to enhance the content available to the student. Download this whitepaper to learn more. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Fujitsu America, Inc.
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
In recent years, data has had a resurgence being labeled as one of the newer trends in education. The reality is data and schools go hand in hand. The concept of collecting and utilizing data in education dates back as early as the 1800’s. So, what’s different and why now? Is it the increased availability, a better understanding of its potential, or signs that a long-awaited paradigm shift may be coming? I would argue it’s a combination of all three. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Fujitsu America, Inc.
Published By: Tenable     Published Date: Jan 25, 2019
"The latest report from Tenable Research analyzes vulnerability prevalence in the wild, highlighting the cyber threats that security practitioners are dealing with in practice – not just in theory. Our research shows that enterprises must triage more than 100 critical vulnerabilities a day. To better understand where to focus remediation efforts, you need to find out how cyber defenders are actually acting. Download the report now to: -See why CVSS is an inadequate prioritization metric – and why you must prioritize vulnerabilities based on actual risk -Discover vulnerability trends in the ever-expanding attack surface -Learn whether your organization has one of the most common vulnerabilities (some are more than a decade old!)"
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Tenable
Published By: Tenable     Published Date: Jan 25, 2019
"Tenable Research’s analysis shows that how the race begins is a key indicator of how it will end. But, security teams have the power to reclaim the advantage by developing a risk-centric mindset and more agile vulnerability management. Download the report now to: - Find out more about Tenable Research’s analysis of the 50 most prevalent vulnerabilities - Get recommendations on how to reduce the attacker’s seven-day window of opportunity - Learn how real-world threat actor activity can be leveraged to prioritize vulnerabilities for remediation and mitigate the attacker’s first-mover advantage"
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Tenable
Published By: Acxiom Corporation     Published Date: Feb 24, 2011
A Chief Marketing Officer's Roadmap. In this paper Acxiom shows how Media Mix Optimization can help overcome the complex challenges of today's marketing. Herein we not only detail both the "Journey" of MMO and its rewards but also how to avoid several key hurdles along the way.
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acxiom, optimization, media mix, mmo, halo effects, cmo, chief marketing officer
    
Acxiom Corporation
Published By: Cherwell Software     Published Date: Jan 28, 2019
In 2017, Arriva’s UK operations underwent a major IT transformation project to centralize its IT department and 13-strong service desk team. Arriva launched an RFP to find a single solution that could replace its disparate tools and fully unite the separate IT services departments. Three vendors were involved in the tender, but Alan found that Cherwell immediately stood out as the right choice and chose its IT Service Management solution.
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Cherwell Software
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