hyatt hotels

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Published By: CDW     Published Date: Oct 10, 2013
An ambitious mobile strategy built around tablets is helping Hyatt Hotels reach new levels of customer service.
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mobile strategy, case study, wireless strategy, customer service, modernizing hospitality, apple, ipad, technology for businesses, hospitality, hotels, hyatt hotels, convergence, network performance management, mobile applications
    
CDW
Published By: Cisco     Published Date: Dec 21, 2016
Located at a hub of innovation, Hyatt Regency Santa Clara caters to sophisticated, technology-savvy guests. This made it the perfect location for Hyatt Hotels to use as a model property in its quest to create the digital hotel of the future. Wi-Fi is one of the most visible services a hotel provides, and is crucial to guest experiences and loyalty. “We had limited Wi-Fi coverage that was not designed for the modern, mobile digital guest,” explains Dania Duke, general manager at Hyatt Regency Santa Clara. “We quickly learned that to stay competitive in Silicon Valley, we need to have the fastest, best Wi-Fi available.”
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