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Published By: iPerceptions     Published Date: Mar 18, 2008
A response to Chapter 5 (Why Satisfaction Surveys Fail), of Fred Reicheld's "The Ultimate Question", this white paper clearly illustrates the importance of tuning into the voice of the customer.
Tags : 
survey, surveys, poll, polls, polling, customer, iperceptions
    
iPerceptions
Published By: iPerceptions Inc.     Published Date: Nov 16, 2010
A joint white paper by Semphonic and iPerceptions about Behavioural Data and Online Survey Research
Tags : 
web analytics, behavioural integration, survey, research, data
    
iPerceptions Inc.
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