it service management

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Published By: Avetta     Published Date: Sep 17, 2019
A new NPR/Marist poll reveals that one in five jobs in the U.S. is held by a worker under contract. In fact, independent contractors could make up half of the entire workforce in the U.S. within the next decade. More and more organizations have begun to see contractors and suppliers as valuable business partners intrinsic to driving service and product innovation. For many companies, especially those operating in highly regulated industries, managing compliance in-house for all of these suppliers can be burdensome. But the cost of non-compliance — in the form of penalties, fines, productivity losses, settlement costs, and inefficiencies — is ruinous. This white paper will discuss: • The hidden costs of ignoring contractor management • Best practices towards holistic compliance and governance • The cost of different contractor management systems • How to get the highest ROI in your supply chain
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Avetta
Published By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software
Published By: Cherwell Software     Published Date: Oct 28, 2019
: Today’s learning environments would be unrecognizable to past generations. Professors distribute and issue syllabi and assignments online. Students collaborate on group projects using Google Docs, Doodle and other technologies. Password reset requests alone could keep an entire IT team busy. To face this onslaught of technological demands without breaking the budget, campuses need a powerful, flexible and affordable ITSM platform. Read this eBook to learn how eight different colleges and universities are using Cherwell ITSM to achieve: • A higher level of productivity (for example, implementing a self-service portal for password resets that slashed service requests by 65 percent) • Faster service delivery (for example, cutting the global computer refresh cycle from three years to seven months) • Less configuration time (for example, one school reduced configuration time by 74 percent). To learn more about how leading campuses have easily and affordably improved their operational
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Cherwell Software
Published By: Viventium     Published Date: Nov 14, 2019
“A happy worker is a productive worker.” It’s a core belief that has driven Mrs. G’s Services for almost 20 years. A privately owned home health care agency, Mrs. G’s has about 450 workers and three offices that service the New York metropolitan area. Priding itself on employing passionate people and providing compassionate care, the organization’s primary mission is to provide comprehensive and quality service. Problem was, not all of the agency’s workers were happy. From caregivers to fulltime employees, people throughout Mrs. G’s were frustrated by the agency’s payroll solution. It wasn’t just that the payroll software was insufficient and sometimes downright ineffective. It wasn’t just that it persistently failed to meet the needs of agency management and the company’s caregivers. It was that a routine function — like payroll! — was violating the company’s core belief and making it more difficult for Mrs. G’s to achieve its mission.
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Viventium
Published By: Apptio     Published Date: Nov 04, 2019
To optimize technology operating costs and free-up funds to drive innovation, it’s critical for IT organizations to identify waste and eliminate it. A good place to start is often in the application portfolio, where it’s commonplace to have redundant apps which overlap in function and deliver minimal to no business value. How do you zero in on the resource-drainers and excise them without compromising service delivery or ongoing business processes? How do you undertake the complicated route of rationalizing your application portfolio??? Download this eBook to: o Get started on Application Rationalization (App Rat) with your existing data o Use facts to cut through ambiguity and make defensible decisions o Gain buy-in from skeptical app owners and business partners o Measure results and show return on your efforts o Sustain gains with ongoing portfolio management
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Apptio
Published By: Kinaxis     Published Date: Oct 28, 2019
Political landscapes shift overnight, global trade is constantly changing, consumers demand increasingly personalized service and smaller day-to-day challenges hit without warning. If your job is supply chain management, how on earth do you plan for the unplannable? At Kinaxis, we devote our time to the innovative technologies, processes and methods to help our customers and partners navigate the changing landscape of supply chain planning. Forecasting specific disruptions has become increasingly futile, but if you set your business up to deal with the process of disruption, you'll be set up for success. To find out more download this whitepaper today.
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Kinaxis
Published By: Amazon Web Services APAC     Published Date: Sep 19, 2019
In January 2016, the Federal Risk and Authorization Management Program released a draft of its high-impact baseline for moving federal data to the cloud. Not long after, Amazon Web Services (AWS) accepted an offer to pilot the new security threshold. AWS worked with FedRAMP to develop a set of standards under which highly sensitive government data could securely migrate into cloud environments. If ever you doubted that cloud computing was the new frontier for federal data and software management, look around. Over 2,300 government agencies worldwide have already migrated to the AWS Cloud. And in the U.S., this will only increase with the release of FedRAMP’s high baseline standards. Previously, CSPs could only become certified at a low or moderate baseline under FedRAMP, meaning agencies had no security baseline from which to spring their sensitive data into the cloud. These new standards effectively represent the fall of the final formal barrier to federal cloud computing. Terabytes o
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Amazon Web Services APAC
Published By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 30, 2008
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 03, 2008
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM).
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Aug 08, 2008
Business runs on content and that content must be managed holistically, across the entire business. However, managing content is, in itself, not enough to drive business. Enterprises must incorporate ECM with other IT management systems to provide complete Business Service Management (BSM).
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 27, 2009
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 09, 2009
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure, service management
    
ASG Software Solutions
Published By: AWS     Published Date: Nov 04, 2019
As organizations expand their cloud footprints, they need to reevaluate and consider who has access to their infrastructure at any given time. This can often be a large undertaking and lead to complex, sprawling network security interfaces across applications, workloads, and containers. Aporeto on Amazon Web Services (AWS) enables security administrators to unify their security management and visibility to create consistent policies across all their instances and containerized environments. Join the upcoming webinar to learn how Informatica leveraged Aporeto to create secure, keyless access for all their users.
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AWS
Published By: Entrust Datacard     Published Date: Aug 10, 2016
Consolidate SSL providers and processes, without interruption, using Entrust SSL management and monitoring services This whitepaper provides a blueprint for migrating to Entrust SSL certificates and related services. It’s based on experiences that help many customers, in a wide variety of environments, bring their SSL certificate management under centralized administration.
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Entrust Datacard
Published By: Cherwell Software     Published Date: Feb 24, 2017
Are you ready to transform your service desk and unleash the power of effective and affordable IT service management? Schedule your demo of Cherwell Service Management® today.
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Cherwell Software
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Traditional PC lifecycle management is an inefficient and expensive process that will cost your business both time and money. Dell EMC’s PC as a Service (PCaaS) will transform your company’s approach to IT infrastructure. The cost of PC lifecycle management can be reduced by up to 25% by using PCaaS. Learn more about Dell solutions powered by Intel®. Intel Inside®. Powerful Productivity Outside.
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productivity, migration, security, support, hardware, software, devices, dell
    
Dell PC Lifecycle
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Traditional PC lifecycle management is an inefficient and expensive process that will cost your business both time and money. Dell EMC’s PC as a Service (PCaaS) will transform your company’s approach to IT infrastructure. The cost of PC lifecycle management can be reduced by up to 25% by using PCaaS. Learn more about Dell solutions powered by Intel®.
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productivity, migration, security, support, hardware, software, devices, dell
    
Dell PC Lifecycle
Published By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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HPE Intel
Published By: HPE Intel     Published Date: Mar 15, 2016
Accelerate your journey to an all-flash data center with Hewlett Packard Enterprise Storage Consulting solutions. Slash costs and double performance with HPE 3PAR StoreServ All-flash arrays. Now you no longer need to choose which apps to take to flash; take them all and you won’t regret it. We deliver maximum performance, highest availability, Tier-1 data services, ease of management, and robust data protection at the lowest total cost of ownership (TCO) on the market when you engage with HPE Storage Consulting to provide an end-to-end all-flash solution.
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HPE Intel
Published By: Coupa     Published Date: Dec 14, 2018
Financial services firms are turning to Business Spend Management (BSM) as a Strategic Solution Beset by competitors and burdened by ever-shifting regulatory requirements, financial services firms are turning to cloud-based technology to gain better control over—and visibility into—spending. In the process, they are becoming fiercer competitors. Download this ebook for insights into how you can improve your organization's financial health and how: A cloud complete-BSM solution can track and measure all purchasing activities, identifying patterns that provide opportunities for negotiating discounts, and better managing risk To increase savings across source-to-contract, procure-to-pay, travel & expense management, as well as risk and supplier management Modern technology enables the finance function to take cost-management to a deeper level—without investing in IT infrastructure
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Coupa
Published By: Hewlett Packard Enterprise     Published Date: Oct 24, 2017
As the use of cloud solutions in government increases, both business and IT leaders are recognizing that the safety and success of their business depend on finding ways to take full advantage of cloud innovation while ensuring consistent service levels, data management and privacy, and user experiences. Hybrid IT management includes aligning the organization around service levels, cost control, security, and IT-enabled innovation.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Hewlett Packard Enterprise
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