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Published By: Intel     Published Date: Aug 26, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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Intel
Published By: Group M_IBM Q3'19     Published Date: Aug 29, 2019
Today’s software and systems engineers are being challenged to balance speed of delivery with improving quality, reducing cost and minimizing risk. Managing changes to code and configurations through development, staging, user acceptance and production environments can be challenging. Having more “production-like” environments that can be controlled and serviced by the development team can add value, eliminate waste and speed delivery. Creating such environments can eliminate risk because more errors can be found well ahead of production deployment when they are less costly to fix. IBM can help you adopt agile methods improve your execution and deliver high-quality software for better business results
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Group M_IBM Q3'19
Published By: Infinidat EMEA     Published Date: May 14, 2019
Even after decades of industry and technology advancements, there still is no universal, integrated storage solution that can reduce risk, enable profitability, eliminate complexity and seamlessly integrate into the way businesses operate and manage data at scale? To reach these goals, there are capabilities that are required to achieve the optimum results at the lowest cost. These capabilities include availability, reliability, performance, density, manageability and application ecosystem integration? This paper outlines a better way to think about storing data at scale—solving these problems not only today, but well into the future?
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Infinidat EMEA
Published By: Sage EMEA     Published Date: Sep 02, 2019
The complete guide to understanding the technology available for better efficiency and customer experience. As customer demands and expectations are revolutionising the service industry, service providers are embracing the outcome economy to remain relevant and gain market share. This means a shift in focus from competing through selling products and services, to competing on delivering measurable results and outcomes that are important to the customer.
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Sage EMEA
Published By: SAS     Published Date: Sep 05, 2019
Envision this situation at a growing bank. Its competitive landscape demands an agile response to evolving customer needs. Fortunately, analytically minded professionals in different divisions are seeing results that positively affect the bottom line. • A data scientist in the business development team analyzes data to create customized • experiences for premium customers. • A digital marketer tracks and influences the customer journey for prospective • mortgage customers. • A risk analyst builds risk models for the bank’s loan portfolios. • A data analyst examines data about local customers. • A technical architect defines a new system to protect bank data from internal and • external cyberthreats. • An application developer builds a new mobile app for online customer portfolio • management. Between them, these employees might be using more than a dozen packages for analytics and data management.
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SAS
Published By: MicroStrategy     Published Date: Aug 29, 2019
Dresner Advisory Services’ eighth annual Cloud Computing and Business Intelligence Market Study in 2019 shows user confidence at an all-time high, with cloud offerings outnumbering traditional on-premises offerings. Sentiment toward cloud and cloud BI turned sharply positive in 2018, with current and future user plans both trending up. Results from our 2019 Dresner Advisory Services New Year User Survey reinforced those findings with ongoing momentum. Sentiment is at an all-time high, and the majority of organizations—51 percent—use cloud BI in 2019. Cloud-based BI vendor products and services are now more plentiful than traditional onpremises products. Still, vendors support any deployment option the customer chooses: public, private, or hybrid, at multiple levels of scale and price. Customers benefit from these choices, which reduce the chance for vendor lock-in. Users have not settled on deployment models but are migrating toward subscription and the adoption of managed services. Ou
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MicroStrategy
Published By: MeQuilibrium     Published Date: Jul 31, 2019
Even among high-income, highly educated people, almost 50 percent lack the skills they need to engage and perform in this era of increasing change and pressure. And only 6 percent of companies believe they are highly agile today. It’s time for a new perspective. In this e-book, discover the four challenges every HR executive faces in building engagement and performance, and how you can overcome them by: ? Equipping people and teams with resilience skills ? Meeting every employee right where they are ? Empowering all employees with leadership skills ? Harnessing cognitive insights that drive real results Get the e-book A New Perspective on Engagement and Performance today!
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MeQuilibrium
Published By: Iovation     Published Date: Aug 02, 2019
Aite Group’s second Payment Services Directive (PSD2) Research Report, commissioned by iovation, a TransUnion Company, provides an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication (SCA) requirements under PSD2. See the results of the actual market status in Europe regarding the main changes that PSD2 will bring to the e-commerce payments market. This complimentary, custom report, PSD2: Advent of the New Payments Market in Europe, will teach you what Aite Group concluded after interviewing 20 payments executives from European banks, other PSPs, merchants, payment networks and industry experts.
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payment services directive, psd2 regulation
    
Iovation
Published By: BetterUp     Published Date: Mar 06, 2019
As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Learn how coaching ROI has been measured in the past, and why these methods are flawed. Discover which inputs are factored into our ROI algorithm and you can map the ROI of coaching to tangible business results.
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BetterUp
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: ASG Software Solutions     Published Date: Mar 05, 2008
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line.
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asg, cmdb, bsm, itil, paradigm, btsm, sla, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: Context Optional     Published Date: Mar 09, 2010
If you're a brand marketer or digital agency looking to amplify your social marketing initiatives this year, this document will guide you through the growing world of Facebook apps. Today, there are more than 500,000 active applications on Facebook, but of these only 250 applications have more than one million monthly active users. You've downloaded this guide because you recognize that marketing today means creating a two-way dialogue with your customers.
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context optional, social media, facebook, social networking, social applications, social marketing, email newsletters
    
Context Optional
Published By: U.S. Cellular     Published Date: Jun 20, 2019
Take a look at the top five reasons business and operations professionals are implementing fleet management systems — and seeing results. This easy-to-read ebook shows you how fleet management works and which features can lead to increased profits, better customer service and other important benefits. Learn more about features you may not have known about, as well as the surprising numbers around what you stand to gain. You’ll see what more and more of your peers are discovering — that a fleet management solution may be the key to making your job easier, by helping you solve common fleet-related problems.
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U.S. Cellular
Published By: Ability Commerce     Published Date: May 18, 2009
As direct marketers, you know "the devil is in the details." Being able to drill-down on results is important to determine future strategies. It takes discipline and the application of direct marketing tenets. But you can fine-tune your results, target better and reap the rewards.
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ability commerce, seo, email frequency, metrics, roi, pci, ecommerce, e-commerce, order management, load time
    
Ability Commerce
Published By: Ability Commerce     Published Date: May 18, 2009
It always surprises me that as eCommerce marketers we give lip service to the importance of testing, buy many of us don't take the time to fine-tune our email programs. If you are able to identify a few elements through testing that resonate with your customers and then employ those insights in your ongoing program, the improvements may be sustainable over time.
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ability commerce, seo, email frequency, email test, lead generation, roi, pci, ecommerce, e-commerce, order management, load time
    
Ability Commerce
Published By: Cantaloupe     Published Date: Mar 30, 2010
The hype about video search has just begun which means lots of questions, lots of new experts, and not enough time to sort through it all. This new whitepaper "An Effective Video SEO Strategy in Three Phases" will give you the blueprint for getting started and beyond. Learn all about: the 2 things you should be doing right now to improve your video search engine optimization; widespread myths about what works and what doesn't; Advanced tips for even greater results and more!
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cantaloupe, online video, social media, search, communication, facebook, twitter, seo, engagement
    
Cantaloupe
Published By: Esker     Published Date: Jan 08, 2019
As a leading generic products pharmaceutical company, how Accord Healthcare manages the 5,000 customer orders it receives each month matters … a lot. This 10-page eBook takes you through Accord’s journey from the complexities of a manual environment to the streamlined and automated process it enjoys today, including impressive results such as: • 190 hours of time saved each month for CSR teams • Increased touchless rate of EDI orders by 7.6% in 2 months • 100% visibility over EDI orders as PDFs in SAP ... and many more! See what elevating EDI to the business level looks like (it looks good). Download Now.
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Esker
Published By: Stratasys     Published Date: Sep 11, 2019
Reliable 3D Printing is Easier to Achieve Than You Think You’re ready to buy a 3D printer to enhance your business. You’ve done your homework and the benefits are clear: freedom of design, faster prototyping and reduced time-to-market, to name a few. The question is, what printer is best for your organization’s needs? Like so many things, you truly do get what you pay for. To get the most value from 3D printing, professionals need a printer that comes in not only at a good price point but can deliver quality results. Again and again. In this paper you will learn: The truth about 3D Desktop Printers Features and Benefits to look for in 3D Desktop Printers How to avoid the “Low Price” Trap
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Stratasys
Published By: Cornerstone OnDemand     Published Date: Sep 03, 2019
Every business experiences growing pains at some point in its life cycle. To overcome them, you must have goals and alignment to business objectives. The best way to do that? Set OKR's -- Objectives & Key Results. Learn more about how OKR's, SMART Goals, and check-ins can help set your business on a trajectory of growth and success.
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Cornerstone OnDemand
Published By: Mindfire     Published Date: May 07, 2010
In this report, results from well over 650 real-life cross-media marketing campaigns across 27 vertical markets are analyzed and compared to industry benchmarks for response rates of static direct mail campaigns, to provide a solid base of actual performance data and information.
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mindfire, response rates, personalized cross-media, marketing campaign, personalization, personalized urls, purls, performance data, conversion, marketing roi, direct mail campaign, multi channel marketing, integrated marketing campaign, lead generation, campaign management, tracking and measurement, reports and analytics, marketing dashboard
    
Mindfire
Published By: Alterian Inc     Published Date: May 04, 2010
Why read another little book about a BIG subject? Because a visitor on your website is your opportunity to engage, persuade, influence, and educate. The opportunity is fleeting as their mouse hovers over the back button to return to the thousands of search results for websites just like yours.
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alterian, web engagement
    
Alterian Inc
Published By: eMC     Published Date: Oct 11, 2010
Learn 10 practical tips on how to make your email messages stand out among the clutter and maximize your results with this FREE white paper!
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napco, emc, email marketing, emarketing, roi, list management, newsletter design
    
eMC
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