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Published By: Hewlett Packard Enterprise     Published Date: Jul 25, 2019
Provision IT the way you want it, when you want it, through a platform that automates operations. That's Composable Infrastructure. Learn how it represents a key competitive advantage for organizations that want to succeed in the Idea Economy.
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Hewlett Packard Enterprise
Published By: Spectrum Enterprise     Published Date: Aug 22, 2019
Hello, greetings, and welcome to Conversational Unified Communications. I’m Brien Posey. For those of you who don’t know me, I am a long time Conversational Geek author, and 17-time Microsoft MVP. My professional background is in both IT and in commercial astronautics. It’s an odd combination for sure. I sometimes find myself setting up virtual machines on one day, and being strapped into a space capsule the next day (seriously). Thankfully, Peter, Nick, and the rest of the folks at Conversational Geek have embraced my unorthodox (dare I say eccentric) career choices and have allowed me to author books on subjects ranging from the cloud computing to real life rocket science. I would like to personally invite you to go to ConversationalGeek.com and check out some of these other books. In this book, I want to talk about unified communications. Those of you who follow my work may recall that back in 2009 I wrote another book about unified communications called Brien Posey’s Guide to Pract
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Spectrum Enterprise
Published By: Instructure     Published Date: Aug 27, 2019
Need some help picking a learning management platform? The right learning management platform can play a huge role in your institution’s success, including that of faculty and students. Therefore, you have some homework to do. Don’t worry, we’ve made it easy. Read our Higher Education Guide to choosing a Learning Management Platform for insights on: • Understanding how a true Learning Management Platform should work • Identifying the unique needs and wants of your users • Aligning a platform to your institution’s goals • Planning for future scalability • And more. Get your guide today and study up on how to choose a great learning management platform for your institution!
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Instructure
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Aug 13, 2019
The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model. Business benefits a. 30% reduction in TCO b. 65% reduction in alerts c. 70% reduction in P1 tickets
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Larsen & Toubro Infotech(LTI)
Published By: Gigamon     Published Date: Sep 03, 2019
Network operations teams can no longer ignore the application layer. Application experience can make or break a digital enterprise, and today most enterprises are digital. To deliver optimal performance, network operations tools must be application-aware. However, application-awareness in the network and security tool layer is expensive and difficult to scale. Enterprises can mitigate these challenges with a network visibility architecture that includes application-aware network packet brokers (NPBs). EMA recommends that today’s network operations teams modernize their approach with full application visibility. EMA research has found that network teams are increasingly focused on directly addressing security risk reduction, service quality, end-user experience, and application performance. All of these new network operations benchmarks will require deeper application-level visibility. For instance, a network team focused on service quality will want to take a top-down approach to perfo
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Gigamon
Published By: Rackspace     Published Date: Sep 04, 2019
In this hands-on guide, our AWS Amazing Minds share advice on how to navigate and optimise your cloud journey on AWS, tackling the 9 most common questions around upskilling on AWS, automation, DevSecOps, customised cloud and more. Our customers were the catalyst for creating the Amazing Minds series. Independent research combined with insights from our day-to-day business interactions, told us unequivocally that they wanted to be part of the journey. We also know that a secure and high-performing cloud journey is at its best when it’s a shared experience. Download the guide to see how you can achieve how performance outcomes on AWS, and save time and money whilst doing so.
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Rackspace
Published By: KPMG     Published Date: Jun 10, 2019
Whether you want to optimise existing processes or transform entire operations, find practical advice on building digital solutions into your supply chain. Read this guide to find out • why defining your performance ambition must be the first step • how to draw up a digital roadmap • how deploying digital solutions will impact your workforce • what partners you will need to realise your vision • practical examples from real companies.
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KPMG
Published By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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KPMG
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"Malicious cryptomining is a browser or software-based threat that enables attackers to secretly use an organization's computing power to mine digital currency. Why should you care? Cryptomining is the fastest-growing threat today, and cryptomining in your environment means you are vulnerable to other attacks. Malicious cryptomining also leads to hidden costs to your organization from stolen computing resources. Learn more about this fast-growing threat and how Cisco Umbrella can help. "
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Cisco Umbrella EMEA
Published By: Tricentis     Published Date: Aug 19, 2019
Let’s face it. Businesses don’t want—or need—perfect software. They want to deliver new, businessdifferentiating software as soon as possible. To enable this, we (Development and Testing teams) need fast feedback on whether the latest innovations will work as expected or crash and burn in production. We also need to know if these changes somehow broke the core functionality that the customer base—and thus the business—depends upon. This is where Continuous Testing comes in. Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in order to obtain feedback on the business risks associated with a software release candidate as rapidly as possible.
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Tricentis
Published By: Kustomer     Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
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retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”, “agent productivity”, “first call resolution”, “customer relationships”
    
Kustomer
Published By: ConnectWise     Published Date: Aug 22, 2019
Sales transformation processes make your sales team more efficient. If you want to streamline your sales processes and sell more, you are in the right place. The Ultimate Guide to IT Sales Growth is your ticket to success. It spells out how to improve your entire sales experience in 5 simple steps. Those who have followed the advice in this guide have reduced their sales cycles by as much as 25%. What would a shorter sales cycle do for your business? It’s time to find out.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
The benefits—or lack—of a solid RMM will significantly impact your Technology Teams and your customers. During the selection process, it’s important to compare options and determine which product best meets your company’s needs. When searching for the right RMM solution, make sure you consider your clients’ needs as well as your own. You want a solution you can trust, that’s also a leader in the industry. Don’t settle on an RMM until you analyze the following 10 aspects of the solution.
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ConnectWise
Published By: Jamf     Published Date: Aug 06, 2019
Today, more than 100-plus million users rely on Windows 7. For these users, a new technology age is coming on January 14, 2020 when Microsoft officially ends extended support for Windows 7. With a change required, this is the ideal time for organizations to determine if they want to migrate to Windows 10 or look to modernize their workplace by following the growing trend of enterprises that have introduced employee choice programs and Mac to their environment. This e-book examines the options organizations have and how they can make the most beneficial and economical decision.
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Jamf
Published By: SailPoint Technologies     Published Date: Sep 05, 2019
Short Description (1000 characters max) Want the strongest cybersecurity possible? Download this brief to find out how Identity governance, combined with privileged access management, will give you the information you need to quickly identify and respond to security risks.
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SailPoint Technologies
Published By: Masergy     Published Date: Aug 01, 2019
Make the business more agile, the WAN more resilient, and IT more efficient
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Masergy
Published By: Masergy     Published Date: Aug 01, 2019
Maximize WAN Uptime and Minimize Management Overhead with Shift to Managed SD-WAN
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Masergy
Published By: Masergy     Published Date: Aug 01, 2019
AS COMPANIES CONTINUE TO ADVANCE THEIR DIGIT AL TRANSFORMATION, SD-WAN IS BECOMING INCREASINGLY FOUNDATIONAL TO EVOLVING NETWORK CAPABILITIES.
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Masergy
Published By: KPMG     Published Date: Jun 06, 2019
Cities need to rethink public transport systems to meet consumer demand for flexible, on-demand services. By doing this, they can also unclog congested roads, improve safety and reduce carbon emissions. Read this insight to discover: • how patterns of mobility are changing in major cities • what customers want – and the key challenges to meeting their expectations • whether microtransit solutions can be an effective complement to traditional public services • three key levers to pull to develop responsive, demand-driven services.
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KPMG
Published By: Aryaka Networks     Published Date: Sep 06, 2018
Makino, a leader in manufacturing, required a global network to transfer massive amounts of data from their HQ to regional tech departments. Learn why Makino replaced their MPLS circuits with Aryaka.
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Aryaka Networks
Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
Published By: BetterUp     Published Date: Aug 14, 2018
Michelle has been with Twilio for nearly four years, supporting “Twilions” — as employees are affectionately known inside the company — through tremendous growth in both revenue and headcount. “We’re looking at creating a great employee experience at Twilio. We want to provide Twilions with the tools, resources, and experiences they need to innovate, scale, and grow.” BetterUp’s whole person approach was a key part of Michelle’s evaluation process. Most leadership development approaches focus on teaching people what to do. But what they miss is an equal focus on how to be. In contrast, BetterUp’s approach addresses the psychological resources that allow leaders to manage themselves so they have the capacity to manage others. This includes the ability to remain resilient, have a growth mindset, maintain a sense of control, and take risks. Evidence shows that these resources need to be in place for sustainable leadership habits to take root.
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BetterUp
Published By: Apstra     Published Date: Aug 19, 2019
Years ago, there were proprietary networking solutions like IBM Token Ring. Every new PO had to go to the same vendor if customers wanted to ensure connectivity. Then came Ethernet which promised to be an open interoperable standard. However, vendors recreated lock-in by implementing proprietary VLAN extensions such as private VLANs.
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Apstra
Published By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
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voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture, tco, soa
    
NEC
Published By: MuleSoft     Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge. Read this whitepaper to learn: A 4-step strategy for retailers to build a retail digital platform strategy with APIs. The role APIs can play in optimizing consumer journey personalization and creating new revenue channels. How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
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MuleSoft
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